Welcome to the Planet Media FAQs. Below are the top questions about our company and services. If you have a question that’s not answered below, please contact one of our account executives.
Our home base is located in Denver, Colorado with our services extending to our European operations in Málaga, Spain.
How long have you been in business?
Established in 1999 by our parent company Planet Media, we combine over 25 years of experience in working with global brands to bring strategic thinking and endless creativity to forward-thinking sustainable and purpose-driven businesses.
Who owns Planet Media?
Planet Media, a privately held Limited Liability Corporation, incorporated in the State of Colorado. The company was established in 1999 in Mountain View, California, and founded by Kurt Whitt, a Silicon Valley business executive with over 25 years of experience in Internet and web-based businesses, interactive television, new media, broadcast and broadband communications.
What do your website design services cost?
The short answer: Our prices depend on so many factors, it’s difficult to say in one paragraph. We will need to chat with you to determine your required branding, web design aesthetics, features and functionality and then we can provide you with a formal written proposal. Avoid any web design agency who can answer this question without a proper discussion.
What type of businesses do you work with?
Our highly acclaimed work covers many business sectors including outdoor industry, conservation, eco-friendly, sustainable, nature, restaurants, arts, film, media, publishing, institutional, non-profits, B Corps and many more.
Who is an ideal client for Planet Media?
We welcome small to mid-market B2B or B2C companies that have limited internal resources and need their brand or website to be designed or require ecommerce, online shopping and digital marketing services.
Do you accept every client?
Creating a brand and a website is a big endeavor for all sides of the partnership, requiring both the design studio and client to have synergies and common goals and values for the project to be successfully launched. We are intentional in who we partner with, and if we don’t feel we’re a good fit, we’ll tell you so immediately so you can find your best fit for a design studio.
When is payment required for your services?
Typically, 50% of the estimated fee must be provided in advance to beginning work, with the remaining payments due in 25% installments. Your payment terms will be fully outlined in a formal contract and scope of work.
What payment options do you offer?
ACH direct deposit, company check and/or credit cards are accepted. All projects require a downpayment of 50% to start.
How do we get started?
We offer complimentary discovery sessions for all new and prospective clients. We welcome your inquiry by phone, email or video consultation. Simply give us a call at 303-653-9855 or complete the confidential contact form on this website.
What CMS do you use?
The majority of our websites are developed using WordPress or ExpressionEngine. While we may not be able to work within your existing CMS platform, however, we are able to redesign your site while retaining your existing company brand or give you a completely new image through a redesign.
How long will it take to complete my project?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text) to be sent to us by the client. For most projects, we try to work within a 6 - 8 week time-frame.
Do you source photos for my website?
Yes. We will help you source stock photos from sites such as AdobeStock and iStock. We also have photographers available to produce custom photography and videos for your website.
Do I own my website?
Yes. All photographic treatment, design, development and code will be 100% owned by you upon receipt of your final payment.
How do I update my website?
You will be able to update your website via a content management system (CMS). We work with a number of CMS platforms and your website CMS will be determined by the desired features, functionality and level of complexity.
Will my website be search engine friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.
Will my website be mobile friendly and responsive?
Yes. All of our websites are fully-responsive and will display properly on smartphones, tablets, notebooks and desktops as well as the major web browsers.
Do you redesign existing websites?
Yes. We can redesign your site retaining your existing company brand or we can redesign it to give you a complete new image.
